Epiplex enables businesses to dramatically reduce the cost and time for effective knowledge transfer for BPOs and shared services.
Epiplex’s Rapid Transition Kit makes knowledge transfer effective at all transition stages, including onboarding. Processes captured in the transitioning phase can be reused to train agents/advisors during the onboarding phase.
Epiplex enables automated capture of IT driven business processes executed by ‘Subject Matter Experts’ using the widest range of applications, including all major ERP products such as SAP, Oracle, IFS, Infor, Epicor, Microsoft and dozens of others, and also from a wide range of other packaged and custom developed applications.
Epiplex’s Rapid Transition Kit can be downloaded from the cloud and requires no installation. The remote capture capability eliminates the need for onsite travel, and the process capture can be remotely administered. Epiance’s Omni capture© technology enables accurate object level capture in virtual environments such as Citrix.
The Epiplex Rapid Transition Kit captures the business process in a highly efficient and effective manner. It has an intelligent auto-filter which reduces irrelevant data as well as an intelligent masking feature that automatically secures confidential data and images.
It also has effective change management functionality by allowing users to capture and append only the changed steps in the process. This unique architecture automates many of the activities of transitioning, thereby reducing cost and time by over 75%.
See how one of the largest BPO operators in India, significantly reduced the time taken to migrate large processes by 40%.
Enrol in our Epiance partner program which provides with a range of value propositions, including partner enablement, training offerings and certification programs.
Epiplex is an industry-leading enterprise application software suite that helps businesses manage their IT-driven business process transformations successfully.